Questions? Call us at 877.777.8808.
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POLICYHOLDERSFREQUENTLY ASKED QUESTIONS
Senior Life Insurance Company has been in business since 1970, and it has always been very important to us that our policyholders understand all details of their policies. Below are two lists of some of the more frequently asked questions that we receive from our policyholders and from prospective clients interested in our products.
If you do not find the answer to your question below, please contact us at firstname.lastname@example.org. Thank you for putting your trust in Senior Life.
Prepared by the National Association of Insurance Commissioners
Current Policyholder FAQs
+Can I borrow cash value from my life insurance policy?
If your policy builds cash value and this value has accumulated, it may be borrowed. Please see your policy for details.
+Can I increase my coverage?
Yes. You can add additional coverage at any age up to age 85. Issuance may depend on your answers to a few health questions.
+How can I update my mailing address?
The policyowner may call (877) 777-8808 and provide the policy number along with your old and new addresses or send a written request which includes the same information to Senior Life.
+How do I report a death?
You can use our online claim form to report a death. If you need assistance, please call our Claims Department toll free at (877) 777-8808, and one of our claims representatives will guide you through the process.
+What do I need to do if I change banks?
It is important that you call us as soon as you change banks and receive your new account information. All you will need to do is simply give us a call, and we will be happy to record your new information as long as your policy is current. You can reach us at (877) 777-8808.
+Where can I find more information about policy types?
You can call us toll free at (877) 777-8808. You can also click here to find out more about our Whole Life Policies and click here to find out more about our Term Life Policies.
+Who has the authority to change the ownership of a policy?
Only the policyowner can discuss matters regarding their policy with us.**Those who have power of attorney from the policyowner may also be privy to this information.
+If I misplace my policy, what should I do?
The policyowner can contact us, and we will send you a duplicate. You can call us at (877) 777-8808 or email your request to email@example.com.
+If I need further information or have policy questions, what should I do?
Please call us toll free at (877) 777-8808 or email us at firstname.lastname@example.org.
+How can the ownership of a policy be changed?
Please note that only a policyowner may change the ownership of a policy. You can find our Transfer of Ownership form by visiting our policyholder forms page. All requests to change ownership of a policy must be notarized and submitted in writing in its original form.